ABSTRACT In the New Product Development (NPD) process, in addition to the customer’s requirements, it is necessary to consider the other actors that will intervene throughout the product’s life cycle, including the performance of maintenance services. Designing a product with characteristics that facilitate the intervention of services requires that the designer takes into consideration knowledge often scattered in physical materials, or implicitly in the experience of professionals allocated in several sectors. Thereby, after bibliographic research, the existence of a gap in the performance of Design for Serviceability (DFS) techniques at the beginning of the NDP was observed. The Design Science Research (DSR) methodological approach was adopted. The solution consists of a method of surveying the requirements for feeding a database, creating SysML diagrams, and monitoring within the CAD system through developed additional tools. These tools offer the possibility of consulting SysML diagrams, as well as query and insertion of requirements in the database and the creation of an access envelope to preserve the space needed to use the tools required for the service. In the end, the method was satisfactorily evaluated by professionals. Therefore, the method may be an alternative for the designers to guide their projects to serviceability.

中文翻译：

---

在新产品开发的早期阶段支持适用性设计的方法

摘要 在新产品开发 (NPD) 过程中，除了客户的要求外，还需要考虑将在整个产品生命周期中进行干预的其他参与者，包括维护服务的性能。设计具有促进服务干预的特性的产品要求设计者考虑通常分散在物理材料中的知识，或隐含在分配到多个部门的专业人员的经验中的知识。因此，在书目研究之后，观察到在 NDP 开始时，可​​服务性设计 (DFS) 技术的性能存在差距。采用了设计科学研究 (DSR) 方法论方法。该解决方案包括一种调查提供数据库的要求的方法，创建 SysML 图，并通过开发的附加工具在 CAD 系统内进行监控。这些工具提供了查询 SysML 图表的可能性，以及在数据库中查询和插入需求以及创建访问信封以保留使用服务所需工具所需的空间。最终，该方法得到了专业人士的满意评价。因此，该方法可能是设计人员指导其项目可使用性的替代方法。该方法得到了专业人士的满意评价。因此，该方法可能是设计人员指导其项目可使用性的替代方法。该方法得到了专业人士的满意评价。因此，该方法可能是设计人员指导其项目可使用性的替代方法。