ABSTRACT

As we come to increasingly rely on robotic and Artificial Intelligence technologies, there are a growing number of ethical concerns to be considered by both service providers and consumers. This review concentrates on five such issues: (1) ubiquitous surveillance, (2) social engineering, (3) military robots, (4) sex robots, and (5) transhumanism. With the partial exception of transhumanism, all of these areas of AI and robotic service interaction already present ethical issues in practice. But all five areas will raise additional concerns in the future as these technologies develop further. These issues have serious consequences and it is imperative to research and address them now. I outline the relevant literatures that can guide this research. The paper fills a gap in recent work on AI and robotics in services. It expands views of service contexts involving robotics and AI, with important implications for public policy and applications of service technologies.

摘要

随着我们越来越依赖机器人和人工智能技术，服务提供商和消费者都需要考虑越来越多的道德问题。这篇评论集中在五个这样的问题上：(1) 无处不在的监视，(2) 社会工程，(3) 军事机器人，(4) 性机器人，以及 (5) 超人类主义。除了超人类主义的部分例外，人工智能和机器人服务交互的所有这些领域在实践中都已经出现了伦理问题。但随着这些技术的进一步发展，所有五个领域都将在未来引起更多关注。这些问题会产生严重的后果，现在就必须研究和解决这些问题。我概述了可以指导这项研究的相关文献。这篇论文填补了最近关于服务业人工智能和机器人技术工作的空白。