ABSTRACT

This study presents a systematic literature review on the implementation of service innovation in the extant literature. This study conducts a comprehensive review of published articles in the extant literature related to various aspects of service innovation implementation and then critically reviews the extant literature to identify major factors that affect the success of innovation implementation. Research gaps have thus been identified through the lens of theory development, context, characteristics, and methodology (TCCM framework). This article analyzes underexplored areas of research theme in the domain of service innovation implementation, thereby providing directions for future research.

摘要

这项研究提出了关于现有文献中服务创新实施的系统文献综述。这项研究对现有文献中与服务创新实施各个方面有关的已发表文章进行了全面的综述，然后对现有文献进行了批判性综述，以找出影响创新实施成功的主要因素。因此，已经通过理论发展，背景，特征和方法（TCCM框架）的视角确定了研究空白。本文分析了服务创新实施领域中尚未充分研究的领域，从而为未来的研究提供了方向。