In 2020, the coronavirus disease (COVID-19) pandemic has resulted in a massive, unexpected, and sudden disruption to billions of employees around the world. Organizations and employees have been forced to transform their operational routines virtually overnight. This has resulted in unprecedented demands on managers to make decisions in very uncertain conditions. In times of crises such as those employees turn to organizational leaders for information, which heightens demands for effective communication of critical decisions (Van der Meer et al., 2017; Van Zoonen & Van der Meer, 2015). In general, in the “new normal” resulted from the COVID-19 pandemic many white-collar and professional employees are working from home. This presents a whole range of communication challenges. In response, organizations have adopted technology-driven solutions, where managers communicate time-critical information via multiple channels including but not limited to email, intranet, video conferencing, and other tools.

中文翻译：

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解开在 COVID-19 大流行期间与员工进行组织沟通的内容和方式：采用归因视角

2020 年，冠状病毒病 (COVID-19) 大流行给全球数十亿员工带来了大规模、意外和突然的中断。组织和员工几乎在一夜之间就被迫改变了他们的运营程序。这导致对管理者在非常不确定的情况下做出决策的前所未有的要求。在危机时期，这些员工会向组织领导寻求信息，这提高了对关键决策的有效沟通的需求（Van der Meer 等人，2017 年；Van Zoonen 和 Van der Meer，2015 年）。总的来说，在 COVID-19 大流行导致的“新常态”中，许多白领和专业员工在家工作。这带来了一系列的沟通挑战。作为回应，组织采用了技术驱动的解决方案，