The purpose of this study is to consider how process consultants can effectively manage challenges both within and across cultures. This study investigates the multidimensional aspects of process consultation for workgroups that consist of diverse individuals in postmodern organizations. A proposed conceptual framework is developed to include factors that are useful for process consultants to consider when working in multicultural contexts. The micro-multicultural framework integrates the cultural mosaic with Schein’s ORJI (Observation, Reaction, Judgment, and Intervention) cycle. The framework represents the multidimensional aspects of cultural identities and explores verbal and nonverbal communication patterns during process consultation. A checklist for micro-multicultural process consultation is also proposed to demonstrate how a process consultant can perform his or her primary role comprehensively while considering process consultation as group-level phenomena.

中文翻译：

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文化内部和跨文化的过程咨询

本研究的目的是考虑流程顾问如何有效管理文化内部和跨文化的挑战。本研究调查了由后现代组织中不同个体组成的工作组过程咨询的多维方面。开发了一个提议的概念框架，以包括有助于流程顾问在多元文化环境中工作时考虑的因素。微观多元文化框架将文化马赛克与 Schein 的 ORJI（观察、反应、判断和干预）循环相结合。该框架代表了文化身份的多维方面，并在过程咨询过程中探索了语言和非语言交流模式。