The purpose of this study was to diagnosing and solving problem through the process of conflict resolution and getting the NGOs agencies involved in a service-learning program for first-year students. The action research method was applied to extensively investigate the challenges of participants and the experiences of problems resolution. A total of 119 first-year students participated in this study, including 107 male and 12 female students. The results indicated that the challenge and conflicts faced by students in the beginning of this program is poor cooperation with service organizations and need to enhance communication skills, multicultural literacy, and social participation ability that for preparing service. The enhancement of integrating the relevant concepts into the curriculum and communication with students and agents of service to resolve the conflicts ensured that the later process proceeded smoothly. The NGOs agencies have got more involved in this program. Through creative guidance and reflection, the students have shown improvement of communication and interpersonal abilities that related with conflict resolution and understanding the significance of social practice. The findings of this action research provided insights and recommendations that can serve as a reference for relevant educators and community agents who are required to build partnerships for service-learning and resolve the conflicts that all participants involved.

中文翻译：

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通过行动研究丰富从冲突到合作的学习：在服务学习计划中衔接一年级学生和非政府组织机构

这项研究的目的是通过解决冲突的过程来诊断和解决问题，并使非政府组织的机构参与一年级学生的服务学习计划。运用行动研究方法来广泛研究参与者的挑战和解决问题的经验。共有119名一年级学生参加了这项研究，其中包括107名男生和12名女生。结果表明，该计划开始时学生面临的挑战和冲突是与服务组织的合作不佳，需要提高沟通技巧，多元文化素养和准备服务的社会参与能力。将相关概念整合到课程中并加强与学生和服务代理商的沟通以解决冲突，确保了后续流程的顺利进行。非政府组织机构已更多地参与了该计划。通过创造性的指导和反思，学生表现出与解决冲突和理解社会实践意义有关的沟通和人际交往能力的提高。这项行动研究的结果提供了见解和建议，可以为相关的教育工作者和社区代理提供参考，他们需要建立伙伴关系以进行服务学习并解决所有参与者所涉及的冲突。非政府组织机构已经更多地参与了该计划。通过创造性的指导和反思，学生表现出与解决冲突和理解社会实践意义有关的沟通和人际交往能力的提高。这项行动研究的结果提供了见解和建议，可以为相关的教育工作者和社区代理提供参考，他们需要建立伙伴关系以进行服务学习并解决所有参与者所涉及的冲突。非政府组织机构已经更多地参与了该计划。通过创造性的指导和反思，学生表现出与解决冲突和理解社会实践意义有关的沟通和人际交往能力的提高。这项行动研究的结果提供了见解和建议，可以为相关的教育工作者和社区代理提供参考，他们需要建立伙伴关系以进行服务学习并解决所有参与者所涉及的冲突。