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Language Matters: The Double-Edged Role of Linguistic Style Matching in Work Groups
Small Group Research ( IF 2.500 ) Pub Date : 2019-09-17 , DOI: 10.1177/1046496419874498
Katharina Heuer 1 , Lena C. Müller-Frommeyer 1 , Simone Kauffeld 1
Affiliation  

Linguistic style matching (LSM) refers to a similar linguistic style among conversation partners. We examine the effects of LSM on perceived team performance and perceived social support in real work groups. We propose that team tenure moderates the relationship between LSM and perceived performance such that LSM and performance are positively related for teams with low tenure and negatively related for teams with high levels of tenure. We also propose that LSM and perceived social support are positively related. To test the hypotheses, we videotaped and transcribed meetings of 160 researchers, nested in 26 teams, to assess the individual levels of LSM. We measured team performance and social support with questionnaire scales. In partial support of the hypotheses, multilevel models show a negative relationship between LSM and team performance and a positive relationship between LSM and social support. We discuss potential implications for team research and practitioners.

中文翻译:

语言问题:语言风格匹配在工作组中的双重作用

语言风格匹配 (LSM) 是指对话伙伴之间的相似语言风格。我们研究了 LSM 对实际工作团队中感知的团队绩效和感知的社会支持的影响。我们建议团队任期调节 LSM 和感知绩效之间的关系,使得 LSM 和绩效对于任期低的团队呈正相关,而对于任期高的团队则呈负相关。我们还提出 LSM 和感知到的社会支持呈正相关。为了验证假设,我们录制并转录了 160 名研究人员的会议,这些研究人员分为 26 个团队,以评估 LSM 的个人水平。我们使用问卷量表来衡量团队绩效和社会支持。部分支持假设,多层次模型显示 LSM 与团队绩效之间呈负相关,而 LSM 与社会支持之间呈正相关。我们讨论了对团队研究和从业者的潜在影响。
更新日期:2019-09-17
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