Emotional contagion is important in predicting employees’ behaviors and organizational performance, as people are inevitably affected by emotions. This study examines the effects of emotional contagion among deluxe hotel employees on burnout and collective commitment. It also studies the moderating impact of employees’ coworker exchange and leader–member exchange on the relationships between emotional contagion, burnout, and collective commitment. A survey was carried out among 281 employees in Food & Beverage departments at 10 deluxe hotels in Seoul, South Korea. A confirmatory factor analysis was performed to evaluate the reliability and validity of the measured items, and a structural equation modeling was utilized to verify that the proposed hypotheses were correct. The analysis showed that the employees with higher emotional contagion showed a high level of burnout. When the employees’ level of burnout was higher, their collective commitment decreased. In addition, emotional contagion was found to have a significantly indirect negative effect on collective commitment via burnout. When the degree of interaction with superiors and coworkers was low, the negative influence of burnout on commitment was maximized. Limitations and future research directions are also discussed.

中文翻译：

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豪华酒店领导者和团队成员之间的情感传染和集体承诺

情绪传染对于预测员工的行为和组织绩效非常重要，因为人们不可避免地会受到情绪的影响。这项研究研究了豪华酒店员工之间情绪传染对倦怠和集体承诺的影响。它还研究了员工的同事交流和领导-成员交流对情绪感染，倦怠和集体承诺之间关系的适度影响。在韩国首尔的10家豪华酒店的餐饮部门的281名员工中进行了一项调查。进行了验证性因素分析，以评估所测项目的可靠性和有效性，并利用结构方程模型来验证所提出的假设是否正确。分析表明，具有较高情感传染性的员工表现出很高的倦怠感。当员工的职业倦怠程度更高时，他们的集体承诺就会下降。此外，发现情绪传染会通过倦怠对集体承诺产生明显的间接负面影响。当与上级和同事的互动程度较低时，倦怠对承诺的负面影响最大。还讨论了局限性和未来的研究方向。倦怠对承诺的负面影响已最大化。还讨论了局限性和未来的研究方向。倦怠对承诺的负面影响已最大化。还讨论了局限性和未来的研究方向。