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Customers’ psychological ownership toward the third place
Service Business ( IF 4.4 ) Pub Date : 2020-06-23 , DOI: 10.1007/s11628-020-00418-5
Jaehun Joo

Do people feel psychological ownership toward a third place other than homes as the first place and workplaces as the second place? The present study proposes a research model integrating three characteristics of the third place including customer participation, place attachment, and psychological ownership, and tests six hypotheses derived from the research model, which is based on social identity theory and attachment theory. Communication, concentration, and self-expressiveness as characteristics of the third place have a positive influence on customer participation. Customer participation has a direct positive influence on psychological ownership as well as indirectly through place attachment.

中文翻译:

客户的心理归属感排在第三位

人们是否对居于第三的工作场所而不是居于第二的工作场所感到心理归属感?本研究提出了一个基于顾客认同,场所依恋和心理所有权的第三位特征的研究模型,并基于社会认同理论和依恋理论对从该研究模型得出的六个假设进行了检验。沟通,专注和自我表达能力居第三位,对客户参与度产生积极影响。客户的参与对心理所有权有直接的积极影响,也可以通过场所依恋间接影响。
更新日期:2020-06-23
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