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Team innovation in retail services: the role of ambidextrous leadership and team learning
Service Business ( IF 5.236 ) Pub Date : 2020-01-24 , DOI: 10.1007/s11628-020-00412-x
La Anh Duc , Nguyen Dinh Tho , Dilupa Nakandala , Yi-Chen Lan

Drawing upon the ambidextrous leadership theory for innovation, this study investigates the role of opening and closing leadership behaviors in both exploratory and exploitative learning in teams, and subsequently, in team innovation in the context of retail services. Results based on a survey data set collected from 296 team leaders in retail services in two major cities in Vietnam show that opening leadership behavior positively affects team exploratory learning and closing leadership behavior underlies team exploitative learning. Further, the interaction between opening and closing leadership behaviors positively affects both team exploratory and exploitative learning. Finally, these two types of team learning enhance team innovation. Our findings extend the existing literature on ambidextrous leadership, learning, and innovation to the team level in a transitioning economy and suggest possible ways for team leaders to enhance team innovation performance.

中文翻译:

零售服务团队创新:灵巧的领导和团队学习的作用

本研究借鉴了灵巧的创新领导理论,研究了开放式和封闭式领导行为在团队的探索性学习和剥削性学习中的作用,以及随后在零售服务环境下的团队创新中的作用。根据从越南两个主要城市的296位零售服务业团队负责人收集的调查数据集得出的结果表明,开放式领导行为会积极影响团队的探索性学习,而封闭式领导行为则是团队剥削性学习的基础。此外,开启和关闭领导行为之间的相互作用会积极影响团队的探索性学习和剥削性学习。最后,这两种类型的团队学习可增强团队创新能力。我们的发现扩展了有关敏捷领导力,学习,
更新日期:2020-01-24
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