ABSTRACT

The article investigates the interactional work required to launch a complaint about nonpresent third parties in discussions between employees and their manager. The study shows how the complaint recipient (the manager) creates opportunities for the complainer (the employee) to complain, and how the recipient and complainer collaboratively facilitate entry into complaining by means of building joint epistemic access and affective stance toward the complainable. Focusing on the institutional context of performance appraisal interviews, the study further indicates that the legitimation of complaining is collaboratively treated as a managerial task. Data are in Finnish and Danish with English translation.

摘要

本文调查了在员工与其经理之间的讨论中发起针对不存在的第三方的投诉所需的交互工作。该研究表明，投诉接收者（经理）如何为投诉者（员工）创造机会进行投诉，以及接收者和投诉者如何通过建立联合认知途径和对投诉者的情感立场，共同促进进入投诉。着重于绩效评估访谈的制度背景，该研究进一步表明，将抱怨的合法性作为一项管理任务进行了合作。数据为芬兰文和丹麦文，并提供英文翻译。