Care is emerging as a key component of work processes that must be managed in organizations. We propose a model of care flow, which is defined as a multilevel work process through which caring feelings and actions are generated and spread throughout an organization to address the needs of its members. Our model (a) distinguishes between the generation and spread of care as concepts, (b) specifies the three cyclical stages and multilevel mechanisms (at dyadic, collective, and organizational system levels) through which caregivers and care recipients act together to enhance flow in a work system, and (c) argues that care is inherently relational and emotional. Most importantly, we argue that both caregivers and care recipients shape the reproduction of care in our model, which addresses a gap overlooked by many organizational theorists. Implications for future research and practice are discussed.

中文翻译：

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护理流程的多层次模型

护理正在成为必须在组织中管理的工作流程的关键组成部分。我们提出了一种护理流程模型，该模型被定义为一个多层次的工作流程，通过该流程可以产生关怀的感觉和行动，并将其传播到整个组织中，以满足其成员的需求。我们的模型（a）在概念上区分护理的产生和传播，（b）指定护理人员和护理接受者共同行动以提高护理流程的三个循环阶段和多级机制（在双向，集体和组织系统级别） （c）认为照顾是与生俱来的关系和情感。最重要的是，我们认为在我们的模型中，护理人员和受护理者都影响着护理的复制，这弥补了许多组织理论家所忽略的空白。