In this study, we explore the long-term effectiveness of the mediation of hierarchical workplace conflicts by comparing and analyzing participants' perceptions of short-term and long-term mediation effectiveness. Specifically, we surveyed supervisors and subordinates to determine the extent to which they perceive mediation to be effective one year after the conclusion of the process. In this study, we distinguish between mediations that result in a continuing employment relationship versus exit mediations, which occur when employees end their employment. We collected data from real workplace mediation cases in the Netherlands. Our results show a general positive relationship between short-term and long-term mediation outcomes. Supervisors and subordinates, however, perceive the long-term outcomes somewhat differently, with supervisors perceiving greater compliance with the agreement than did subordinates after one year. We found no significant difference in perceptions of long-term effectiveness between exit and nonexit mediations. In the article, we discuss the implications of our findings for mediation theory and practice.

中文翻译：

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调解工作场所冲突的长期效果

在这项研究中，我们通过比较和分析参与者对短期和长期调解有效性的看法来探索分层工作场所冲突调解的长期有效性。具体而言，我们对主管和下属进行了调查，以确定他们认为调解在流程结束一年后有效的程度。在本研究中，我们区分了导致持续雇佣关系的调解与员工终止雇佣关系时发生的退出调解。我们从荷兰的真实工作场所调解案例中收集了数据。我们的结果显示短期和长期调解结果之间普遍存在正相关关系。然而，主管和下属对长期结果的看法有所不同，一年后，主管比下属更遵守协议。我们发现退出和不退出调解在长期有效性的看法上没有显着差异。在文章中，我们讨论了我们的发现对调解理论和实践的影响。