Few studies have explored how line managers respond to employees’ use of voice in interaction and the challenges facing the line managers in relation to voice. While some scholars have argued that managers’ reactions to voice are generally shaped by personal dispositions, such as the managers’ degree of “openness,” this study draws on the approach of discursive psychology to demonstrate that line managers’ responses are closely fitted to the organizational context and the unfolding interactional context. Through detailed analysis of a single episode from a voice activity in an industrial setting, the study exemplifies various rhetorical strategies used by the line managers and how these strategies may change as discussions proceed. The study also shows that psychological concepts such as openness should not be seen only as stable features of managers, but also as actively enacted in interaction. Various practical steps are suggested for improving both line managers’ and employees’ experiences with participating in formal voice activities.

中文翻译：

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打开还是关闭？直线经理对员工声音反应的社会互动视角

很少有研究探讨直线经理如何回应员工在互动中使用语音以及直线经理在语音方面面临的挑战。虽然一些学者认为经理对声音的反应通常受个人性格的影响，例如经理的“开放程度”，但本研究借鉴了话语心理学的方法来证明直线经理的反应与组织环境和展开的交互环境。通过对工业环境中语音活动的单个片段的详细分析，该研究举例说明了直线经理使用的各种修辞策略以及这些策略如何随着讨论的进行而发生变化。研究还表明，开放等心理概念不应仅被视为管理者的稳定特征，而应被视为在互动中积极制定。建议采取各种实际步骤来改善直线经理和员工参与正式发言活动的体验。