This study proposes the Work-Related Emotional Communication model of burnout to explicate the relationships between processes of emotional work and emotional labor leading to burnout. The model was validated drawing on survey data from 2,067 practicing attorneys. Our analyses found emotional contagion to have a stronger positive influence on burnout through its direct effect on exhaustion than through its indirect effect on communicative responsiveness. Sensitivity to the Expressive Behavior of Others was a prominent influence on empathic communication. Inefficacy partially mediated the positive effects of exhaustion on cynicism. Surface acting did not contribute to inefficacy but had positive effects on exhaustion and cynicism. Deep acting had no apparent effect on burnout, whereas automatic regulation negatively influenced burnout. We conclude with theoretical and practical implications for future research and offer suggestions for management to work toward the reduction of worker burnout.

中文翻译：

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职业倦怠的工作相关情绪沟通模型：招聘情绪分析

本研究提出倦怠的工作相关情绪沟通模型，以阐明情绪工作过程与导致倦怠的情绪劳动过程之间的关系。该模型根据来自 2,067 名执业律师的调查数据进行了验证。我们的分析发现，情绪传染通过其对疲惫的直接影响而不是通过其对交际反应的间接影响对倦怠产生更大的积极影响。对他人表达行为的敏感性对移情交流有显着影响。效率低下部分地调节了疲惫对犬儒主义的积极影响。表面行为不会导致无效，但对疲惫和愤世嫉俗有积极影响。深度动作对倦怠没有明显影响，而自动调节对倦怠产生负面影响。