How do members of a profession, initially reluctant to use quantification, finally accept it and change their expertise accordingly? This paper examines the processes by which a group of social workers in a social enterprise came to adhere to the claimed benefits of quantitative templates in framing the social problems of individuals and ways of addressing them. We also reflect on consequences ensuing from this important shift in social work expertise. We build our insights from an ethnographic study conducted in a social enterprise in France, where the management had recently been taken over by social entrepreneurs. The latter were especially concerned in rendering their organization’s social workers more focused on strengthening the employability of beneficiaries, particularly through the compulsory use of quantified grids of evaluation. Our analysis brings to light the strategic initiatives and main conditions of possibility that collectively played a role in strengthening social worker receptivity towards quantification and in modifying the nature of their expertise. Specifically, we found that the core of social work expertise was altered in three main ways: strengthening of emotional boundaries between expert and beneficiary; downplaying the victimhood (of beneficiaries) as a key referent; and development of a breach in the claim of exclusivity in the relationship between social worker and beneficiary. This shift in expertise has deep consequences on the kind of person social work aims to produce; the emphasis is now on the development of individuals capable of being employed in the labor market. For now, at least in the social enterprise we studied, the economic conception of social work increasingly prevails over the traditional, emotionally and psychologically-based template.

最初不愿使用量化的专业人士如何最终接受量化并相应地改变其专业知识？本文考察了社会企业中的一组社会工作者遵循其在定量分析个人社会问题和解决问题的方法中所主张的量化模板所带来的好处的过程。我们还反思了社会工作专业知识的这一重要转变所产生的后果。我们根据在法国一家社会企业中进行的人种志研究得出的见解，该企业的管理最近已由社会企业家接管。后者尤其关注使本组织的社会工作者更加专注于加强受益人的就业能力，特别是通过强制使用量化评估网格。我们的分析揭示了战略倡议和可能性的主要条件，这些战略倡议和可能性的主要条件在增强社会工作者对量化的接受程度以及修改其专业知识的性质方面共同发挥了作用。具体而言，我们发现社会工作专业知识的核心在三个主要方面发生了变化：加强专家与受益人之间的情感界限；轻视（受益人的）受害者身份作为主要指称；以及在社会工作者与受益人之间的关系中排他性要求遭到违反的情况。这种专业知识的转变对社会工作旨在培养的人的种类产生了深远的影响。现在的重点是能够在劳动力市场上就业的个人的发展。目前，至少在我们研究的社会企业中，