We compare how Finland and the Netherlands organize home care services, both in legislation and in procurement practices, from a service triad risk perspective. We find Finnish public bodies rely to a great extent on inhouse provision and hybrid outsourcing. Dutch public bodies rely completely on outsourcing, using framework agreements with many care providers in parallel. Incentives used in contracts affect financial and service quality risks assumed by buyers, suppliers, and end-customers in the triad. This research improves our understanding of risk allocation among the actors in the service triad based on buyer decisions on outsourcing and supply market conditions. The risk profiles for all three actors in the home care service triad are affected by the manner in which public bodies outsource home care services: the purchasing practices. The delivery method (whether public and private or all private) and the number of providers impact the information position of the municipality versus the care provider in the triad.

我们从服务三合会风险的角度比较了芬兰和荷兰在立法和采购实践中如何组织家庭护理服务。我们发现芬兰的公共机构在很大程度上依赖内部提供和混合外包。荷兰公共机构完全依靠外包，与许多护理提供者同时使用框架协议。合同中使用的激励措施会影响三方组织的买方，供应商和最终客户承担的财务和服务质量风险。这项研究基于买方对外包和供应市场状况的决策，提高了我们对服务三合会参与者之间风险分配的理解。家庭护理三合会中所有三个参与者的风险状况受公共机构将家庭护理服务外包的方式影响：购买行为。