The relationship between an agent (supply management) and a principal (client functional user) can be studied by using agency theory as a theoretical background. In this study, perceptions of conflict, information asymmetry and risk were examined in relation to perceptions of internal outcomes of supply management’s involvement in services contracting in an intra-organizational dyadic context. Structural equation modeling and regression analysis were used to analyze the nature of the relationships. The contribution is integrating a structured view of internal outcomes with three concepts from agency theory to help build a more comprehensive theory of intra-organizational relationships in the context of services contracting.

可以通过使用代理理论作为理论背景来研究代理（供应管理）和委托人（客户功能用户）之间的关系。在这项研究中，对冲突，信息不对称和风险的看法与组织内部二元环境中供应管理参与服务合同的内部结果的看法进行了比较。使用结构方程建模和回归分析来分析关系的性质。该贡献将内部结果的结构化视图与代理理论的三个概念集成在一起，以帮助在服务合同的背景下建立更全面的组织内部关系理论。