Based on the integrated model of advice giving and theorizing about interaction goals, we examined how advisors’ goal intensity and complexity predicted perceptions of advisor harmfulness and helpfulness. We also examined predictors of goal intensity and complexity, such as advisors’ relational satisfaction with recipients, which generally increased goal intensity and complexity. Recipients and advisors rated advisors’ behaviors as more helpful when advisors reported greater intensity of the problem-solving goal but not the other three goals (emotional support, eliciting disclosure, and facilitating reappraisal). However, recipients and advisors rated advisors’ behaviors as more harmful when advisors had low versus moderate or high goal complexity. Qualitative analyses of conversation transcripts revealed patterns of interaction behavior associated with goal intensity and complexity. We discuss how goal intensity and complexity may relate to advisors’ messages and interaction patterns during the conversation, and therefore recipient and advisor perceptions of advisors’ helpfulness and harmfulness.

中文翻译：

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顾问互动目标和口头信息：合并多目标方法和建议的综合模型

基于关于互动目标的建议提供和理论化的集成模型，我们研究了座席的目标强度和复杂性如何预测座席有害性和帮助性的感知。我们还检查了目标强度和复杂性的预测因素，例如顾问对接受者的关系满意度，这通常会增加目标强度和复杂性。当座席报告解决问题的目标强度更高时，接受者和座席认为座席的行为更有帮助，但其他三个目标（情感支持、引发披露和促进重新评估）没有。然而，当座席的目标复杂性较低时，接受者和座席将座席的行为评为更有害，而与中等或高的目标复杂性相比。对话记录的定性分析揭示了与目标强度和复杂性相关的交互行为模式。我们讨论了目标强度和复杂性如何与对话期间座席的信息和交互模式相关联，以及座席和座席对座席的有用性和有害性的看法。