ABSTRACT

The paper investigates quality management in teaching and learning in higher education institutions from a principal-agent perspective. Based on data gained from semi-structured interviews and from a nation-wide survey with quality managers of German higher education institutions, the study shows how quality managers position themselves in relation to their perception of the interests of other actors in higher education institutions. The paper describes the various interests and discusses the main implications of this constellation of actors. It argues that quality managers, although they may be considered as rather weak actors within the higher education institution, may be characterised as having a strength of weakness due to diverging interests of their principals.

摘要

本文从委托代理的角度对高校教学质量管理进行了研究。根据从半结构化访谈中获得的数据以及对德国高等教育机构的质量管理人员进行的全国性调查得出的数据，该研究表明，质量管理人员如何根据自己对高等教育机构中其他行为者的利益的看法来定位自己。本文描述了各种利益，并讨论了这个参与者群体的主要含义。它认为，尽管质量管理者在高等教育机构中被认为是比较弱的行为者，但由于其校长的利益不同，他们可能具有弱点的特征。