This study examines the effects of playfulness and anxiety as perceived by users in relation to SAP enterprise resource planning (ERP) system on users’ learning of business processes and users’ skills to use the system. Data was collected from a survey of college students who took a course on business process integration with ERP system where students used SAP ERP system to complete course works on business processes. System playfulness is found to have a small positive effect on user learning and skills without any control but the positive effect disappears after controlling for gender and prior experiences. System anxiety is found to have a large negative effect on both user learning and skills. These results suggest that enhancing the playfulness of SAP ERP system can help improve the user’s learning of business processes and the user's skills to use the system, but that reducing the anxiety of the system is far more important in improving the user’s learning of business processes and the user’s skills to use the system.

中文翻译：

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用户对SAP ERP系统的感知对用户学习和技能的影响

这项研究检查了用户对于SAP企业资源计划（ERP）系统所感知的嬉戏和焦虑对用户学习业务流程和用户使用该系统的技能的影响。数据来自对参加过与ERP系统的业务流程集成课程的大学生的调查，该学生使用SAP ERP系统完成了有关业务流程的课程工作。发现系统的嬉戏在没有任何控制的情况下对用户的学习和技能产生很小的积极影响，但是在控制了性别和以前的经历后，积极影响消失了。发现系统焦虑对用户的学习和技能都有很大的负面影响。这些结果表明，增强SAP ERP系统的趣味性可以帮助改善用户对业务流程的了解以及用户的