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Towards the dynamics of trust in the relationship between project-based firms and suppliers
International Journal of Project Management ( IF 7.4 ) Pub Date : 2020-10-03 , DOI: 10.1016/j.ijproman.2020.09.005
Jing Xu , Hedley Smyth , Vedran Zerjav

An increasing number of projects crosses organisational boundaries and inter-organisational trust is key to achieving consistent outcomes among different organisations. While research has demonstrated the relationships between trust and managerial practices in project organisations, the dynamics of trust in project ecologies and the driving force behind dynamics have received little attention in empirical research and require investigation. Analysing the relationship between a project-based firm and its supplier at three project data points and from the perspective of structuration theory, the study showed how trust was reproduced and developed in successive interactions. The findings suggested that the dynamics of trust is driven by the interplay of trust-building structures and interactions that generate and maintain a sense of ontological security in the relationship. Moreover, the interplays of structures and interactions were found at individual, project and firm levels of project contexts. To reproduce and develop trust requires consistency between structures and interactions in multilevel contexts, which can be achieved through top-down management interventions and bottom-up learning processes. The study enriches trust theories in project studies by theoretically and empirically explicating the process of trust reproduction and development and the driving force of trust dynamics in the multilevel project contexts.



中文翻译:

建立基于项目的公司与供应商之间关系的信任动态

越来越多的项目跨越组织边界,并且组织间的信任对于在不同组织之间实现一致的结果至关重要。尽管研究已经证明了项目组织中信任与管理实践之间的关系,但是对项目生态的信任动态以及其背后的动力在实证研究中很少受到关注,需要进行调查。从结构化理论的角度分析了三个项目数据点上基于项目的公司与其供应商之间的关系,该研究表明了信任如何在连续的交互中得以复制和发展。研究结果表明,信任的动力是由信任建立结构和相互作用的相互作用所驱动的,这种相互作用在关系中产生并维持了本体的安全感。此外,在项目上下文的个人,项目和公司级别发现了结构和相互作用的相互作用。要重现和建立信任,就需要在多级上下文中的结构和交互之间保持一致,这可以通过自上而下的管理干预措施和自下而上的学习过程来实现。该研究通过在理论和经验上阐述了信任在多层次项目环境中的再现和发展过程以及信任动态的驱动力,丰富了项目研究中的信任理论。在项目上下文的个人,项目和公司级别发现了结构和相互作用的相互作用。要重现和建立信任,就需要在多级上下文中的结构和交互之间保持一致,这可以通过自上而下的管理干预措施和自下而上的学习过程来实现。该研究通过在理论和经验上阐述了信任在多层次项目环境中的再现和发展过程以及信任动态的驱动力,丰富了项目研究中的信任理论。在项目上下文的个人,项目和公司级别发现了结构和相互作用的相互作用。要重现和建立信任,就需要在多级上下文中的结构和交互之间保持一致,这可以通过自上而下的管理干预措施和自下而上的学习过程来实现。该研究通过在理论和经验上阐述了信任在多层次项目环境中的再现和发展过程以及信任动态的驱动力,丰富了项目研究中的信任理论。

更新日期:2020-10-03
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