This single case design study evaluated the effects of a video modeling (VM) intervention on the customer service skills of five young adults with autism spectrum disorder (ASD). Verbalization of greeting, service, and closing phrases contextualized to community employment settings were the target behaviors. A systematic approach to visual analysis indicated the presence of a functional relation for all participants. Coworkers, job coaches, and supervisors successfully applied the VM intervention during the generalization condition. Maintenance probes conducted at 2 and 4 weeks indicated that most customer service skills were maintained. Results indicated VM was also effective in enhancing the quality of interactions with customers. Implications for research and practice related to the competitive employment of young adults with ASD are discussed.

这项单例设计研究评估了视频建模（VM）干预对五个自闭症谱系障碍（ASD）年轻人的客户服务技能的影响。目标行为是与社区就业环境相关的问候语，服务语和结束语的口头表达。视觉分析的系统方法表明所有参与者都存在功能关系。在泛化条件下，同事，职业教练和主管成功地应用了VM干预。在第2周和第4周进行的维护探查表明，大多数客户服务技能得到了维持。结果表明虚拟机在提高与客户互动的质量方面也很有效。讨论了与ASD年轻人竞争性就业有关的研究和实践意义。