The internal struggles faced by insurers as they adjusted their organisational structures to cope with new competitive challenges that emerged in the 1980s provide insights into the organisational learning process. Progression was not smooth or linear. It included a degree of experimentation and introspection. A dynamic capabilities framework is used to analyse the ability of a large long‐established insurer to adapt to the emerging financial market environment. Internal change routines were not capable of achieving the degree of reorganisation needed. The disruption to business that followed contributed to poor performance outcomes throughout the 1980s and early 1990s.

中文翻译：

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企业战略应对竞争挑战：1970-2000 年澳大利亚相互保险公司的困境

保险公司在调整组织结构以应对 1980 年代出现的新竞争挑战时所面临的内部斗争为组织学习过程提供了见解。进展不是平滑或线性的。它包括一定程度的实验和内省。动态能力框架用于分析一家历史悠久的大型保险公司适应新兴金融市场环境的能力。内部变更程序无法达到所需的重组程度。随后的业务中断导致整个 1980 年代和 1990 年代初期的绩效结果不佳。