To redress the scholarly preoccupation with problems, there is a need to focus on practices that exceed expectation. This study is the first to explicate healthcare professionals’ perceptions of brilliance within their health service. Via online discussions, 78 postgraduate health management students from an Australian university shared their experiences with, and perceptions of brilliant health services in their organisation. Researchers thematically analysed the text and workshopped the findings to extend current understandings of human resource management using positive organisational scholarship in health‐care (POSH). Preliminary codes organised well into six key themes – teamwork, leadership, innovation, exceptional individuals, empowerment and patient‐centred care. Although the results reflect health service management research, POSH helped to clarify those aspects of people management that are associated with brilliant health services. These include developing interagency networks; adopting an understanding of innovation; and recognising the extraordinary in the seemingly ordinary.

中文翻译：

---

卓越的卫生服务管理：挑战观念并改变卫生服务中的人力资源实践

为了纠正学术上对问题的关注，需要关注超出预期的实践。这项研究首次阐明了医疗保健专业人员对其医疗服务中的卓越表现的看法。通过在线讨论，来自澳大利亚一所大学的 78 名健康管理研究生分享了他们对所在组织出色的健康服务的体验和看法。研究人员对文本进行了专题分析，并对研究结果进行了研讨会，以使用积极的医疗保健组织奖学金 (POSH) 来扩展当前对人力资源管理的理解。初步准则很好地组织成六个关键主题——团队合作、领导力、创新、卓越的个人、赋权和以患者为中心的护理。虽然结果反映了卫生服务管理研究，POSH 帮助阐明了与出色的健康服务相关的人员管理方面。其中包括发展机构间网络；采用对创新的理解；并在看似平凡中发现不平凡。