ABSTRACT

Relative to previous research concerning the positive association between high-performance work systems (HPWS) and employees’ voice and helping, we examined a wider range of mediators reflecting employees’ ability, motivation, and opportunity to expand their citizenship-based role definitions. Trust in the supervisor was also investigated as a boundary condition on the relationships in question. Multisource data, collected in 4 waves, from 208 supervisor–employee dyads showed that employees’ efficacy, instrumentality, and autonomy perceptions concerning voice mediated the association between employee-experienced HPWS and expanded role definition for voice. Instrumentality mediated the relationship between employee-experienced HPWS and expanded role definition for helping. The positive links between employee-experienced HPWS and both supervisor-rated helping and voice were mediated by employees’ role definitions. Trust in the supervisor positively moderated the mediated effects.

摘要

相对于先前有关高性能工作系统（HPWS）与员工的声音和帮助之间的正相关关系的研究，我们研究了范围更广的调解员，这些调解员反映了员工扩展其基于公民身份的角色定义的能力，动力和机会。对主管的信任也作为有关关系的边界条件进行了调查。从208个主管－员工双联中分4个波次收集的多源数据显示，员工对语音的功效，手段和自主感介导了员工经验丰富的HPWS与语音角色定义之间的关联。工具性介导了员工经验丰富的HPWS与扩展角色定义之间的关系，以提供帮助。员工经验丰富的HPWS与主管级帮助和声音之间的积极联系是由员工的角色定义所调节的。对主管的信任积极地调节了中介作用。