ABSTRACT

Using a database of 171 studies across 62,965 organizational units with job attitude data and business performance outcomes ranging from 1994 to 2015, we tested the hypothesis that positive employee job attitudes relate more strongly to business unit success during bad economic times than during favorable economic times. Results showed that although the relationship between favorable job attitudes and unit-level performance is positive and generalizable across all time periods, the relationships between job attitudes and all business success outcomes studied (profitability, productivity, turnover, and customer perceptions) were substantially stronger during the recession years of 2001, 2002, 2008, and 2009 in comparison to other years. Favorable employee job attitudes may provide extra assistance that helps business units continue to achieve under challenging economic conditions.

摘要

我们使用一个涵盖62,965个组织单位的171项研究的数据库，提供了从1994年到2015年的工作态度数据和业务绩效结果，我们检验了以下假设：积极的员工工作态度在经济不景气时期比业务有利时期更紧密地关系到业务部门的成功。结果表明，尽管在所有时间段内，良好的工作态度与单位绩效之间的关系都是正的且可以推广的，但在工作期间，工作态度与所研究的所有业务成功成果（盈利能力，生产率，营业额和客户认知）之间的关系明显更强。与其他年份相比，2001、2002、2008和2009年为衰退期。