Abstract

Healthcare has been an important necessity globally. Healthcare organizations have realized the importance of continuous improvement practices like lean six sigma (LSS). In this study, the authors examine the impact of LSS to improve patient care. A case study approach was selected to evaluate the operational excellence of a multi-speciality hospital. The data collected was analyzed using a novel approach, viz. SDMMAICS. The analysis helped to remove the bottlenecks and improve key performance metrics such as patient turnaround time (TAT), workforce utilization, and organizational profits contributing to the operational excellence of the cardiology department. The study reduced staff and teams' idle time with an annual saving of 3,44,3658 INR (44,000 USD). This study helps both research scholars and practitioners to understand how LSS helps transform healthcare organizations.

摘要

医疗保健一直是全球重要的必需品。医疗保健组织已经意识到精益六西格玛 (LSS) 等持续改进实践的重要性。在这项研究中，作者研究了 LSS 对改善患者护理的影响。选择案例研究方法来评估一家多专科医院的卓越运营。收集的数据使用一种新颖的方法进行分析，即。SDMMAICS。该分析有助于消除瓶颈并改善关键绩效指标，例如患者周转时间 (TAT)、劳动力利用率和组织利润，有助于心脏病科的卓越运营。该研究减少了员工和团队的空闲时间，每年可节省 3,44,3658 印度卢比（44,000 美元）。