Operational innovation is effective in overcoming supply chain challenges and achieving superior performance. In this study, we build on the socio-technical system (STS) perspective to explore operational innovation in the supply chain context. Specifically, a system comprising traceability and supply chain coordination (SCC) is proposed as a type of Internet-based operational innovation. Survey data of manufacturing firms were analyzed by a configuration approach. Three clusters of firms were identified with distinct configurations of traceability and SCC. As predicted by the STS perspective, firms can realize operational innovation by matching traceability and SCC properly, thereby achieving superior operational performance and customer satisfaction. Our findings expand the understanding of operational innovation in the supply chain context. This study contributes to the literature of operational innovation, STS and supply chain management. Managerial implications about operational innovation in Internet-based supply chain management are provided.

运营创新可有效克服供应链挑战并实现卓越绩效。在这项研究中，我们基于社会技术系统（STS）的观点来探索供应链环境下的运营创新。具体地说，提出了一种包括可追溯性和供应链协调（SCC）的系统，作为一种基于Internet的运营创新。通过配置方法分析了制造企业的调查数据。确定了三个具有可追溯性和SCC独特配置的企业集群。正如STS观点所预测的，企业可以通过适当地匹配可追溯性和SCC来实现运营创新，从而实现卓越的运营绩效和客户满意度。我们的发现扩展了对供应链环境下运营创新的理解。该研究有助于运营创新，STS和供应链管理方面的文献。提供了有关基于Internet的供应链管理中的运营创新的管理意义。