What one may say on the internet is increasingly controlled by a mix of automated programs, and decisions made by paid and volunteer human moderators. On the popular social media site Reddit, moderators heavily rely on a configurable, automated program called “Automoderator” (or “Automod”). How do moderators use Automod? What advantages and challenges does the use of Automod present? We participated as Reddit moderators for over a year, and conducted interviews with 16 moderators to understand the use of Automod in the context of the sociotechnical system of Reddit. Our findings suggest a need for audit tools to help tune the performance of automated mechanisms, a repository for sharing tools, and improving the division of labor between human and machine decision making. We offer insights that are relevant to multiple stakeholders—creators of platforms, designers of automated regulation systems, scholars of platform governance, and content moderators.

中文翻译：

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内容监管的人机协作

人们在互联网上所说的内容越来越多地受到自动化程序的控制，以及由付费和志愿人工主持人做出的决定。在流行的社交媒体网站 Reddit 上，版主严重依赖名为“Automoderator”（或“Automod”）的可配置自动化程序。版主如何使用 Automod？Automod 的使用带来了哪些优势和挑战？我们作为 Reddit 版主参与了一年多，并对 16 位版主进行了采访，以了解 Automod 在 Reddit 社会技术系统背景下的使用。我们的研究结果表明，需要审计工具来帮助调整自动化机制的性能、共享工具的存储库以及改善人机决策之间的分工。