Episodes of conflict can be among the most distressful experiences while interacting with others or within a relationship. There are a number of behaviors that occur to compose a conflict, however there are two behaviors that serve to restore a relationship following a conflict, those of apologizing and forgiving. While substantial attention has been provided to the issues of interpersonal conflict, apologizing, and forgiving from more traditional approaches, these accounts contrast with the views of behavior analysis in a number of ways. When the behaviors involved in interpersonal conflict are assessed from a behavior-analytic perspective, many of these traditional views are directly challenged. Furthermore, we find that the manner in which conflicts are normally resolved within relationships may be contributing to harmful patterns of interacting. The present paper aims to provide a thorough behavioral analysis of the operating contingencies and behaviors that occur during episodes of interpersonal conflict. With such an understanding, suggestions are made based on behavioral principles and procedures as to how resolution may be more readily achieved and further conflict may be avoided.

中文翻译：

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道歉、宽恕和人际冲突的行为分析

在与他人互动或在关系中，冲突可能是最痛苦的经历之一。有许多行为会导致冲突，但是有两种行为有助于在冲突后恢复关系，即道歉和原谅。虽然从更传统的方法中对人际冲突、道歉和宽恕等问题给予了大量关注，但这些解释在许多方面与行为分析的观点形成了对比。当从行为分析的角度评估涉及人际冲突的行为时，许多这些传统观点都会受到直接挑战。此外，我们发现，通常在关系中解决冲突的方式可能会导致有害的互动模式。本文旨在对人际冲突期间发生的操作突发事件和行为进行彻底的行为分析。有了这样的理解，就可以根据行为原则和程序就如何更容易地实现解决方案并避免进一步的冲突提出建议。