Public transport systems are vital services in urban environments. The design of these complex socio-technical systems is continuously evolving to accommodate larger populations, and their adaptation is essential in supporting the successful and sustainable development of cities and regions. An essential part of this adaptation includes working to increase passenger safety and to minimise their risk of injury. With this focus, key objectives of the current study were to identify the causes of slip, trip and fall (STF) incidents attributable to the rail user and to train and station characteristics. An investigation of historical STF records of 1247 train and station incidents in two Australian jurisdictions was conducted. Various contributing factors to STF events were identified, including locations such as stairs, ramps, escalators, the train's entry and exit step, doorway areas, and passenger running or rushing. A mixed-method field study was then conducted at three train stations and on trains. To further investigate the contributing factors, participants (N = 40) wore an eye tracker as they navigated the stations and trains. The research illustrates that their continuous search for information, and a disconnect between the information needed and the information provided, might be a cause of passenger distraction and an increase in their risky behaviour. Therefore, we suggest that improvements in information design to reduce the high visual workload for passengers might also reduce the incidence of STFs.

公共交通系统是城市环境中的重要服务。这些复杂的社会技术系统的设计不断发展以适应更多的人口，它们的适应对于支持城市和地区的成功和可持续发展至关重要。这种适应的一个重要部分包括努力提高乘客的安全性并将他们受伤的风险降到最低。以此为重点，当前研究的主要目标是确定可归因于铁路用户以及列车和车站特性的滑倒、绊倒和跌倒 (STF) 事故的原因。对澳大利亚两个司法管辖区的 1247 起火车和车站事故的历史 STF 记录进行了调查。确定了导致 STF 事件的各种因素，包括楼梯、坡道、自动扶梯、列车进出站台阶、门口区域、乘客奔跑或冲撞。然后在三个火车站和火车上进行了混合方法实地研究。为了进一步调查影响因素，参与者 (N = 40) 在导航车站和火车时佩戴了眼动仪。研究表明，他们对信息的持续搜索，以及所需信息与所提供信息之间的脱节，可能会导致乘客分心并增加他们的危险行为。因此，我们建议改进信息设计以减少乘客的高视觉工作量也可能减少 STF 的发生率。为了进一步调查影响因素，参与者 (N = 40) 在导航车站和火车时佩戴了眼动仪。研究表明，他们对信息的持续搜索，以及所需信息与所提供信息之间的脱节，可能会导致乘客分心并增加他们的危险行为。因此，我们建议改进信息设计以减少乘客的高视觉工作量也可能减少 STF 的发生率。为了进一步调查影响因素，参与者 (N = 40) 在导航车站和火车时佩戴了眼动仪。研究表明，他们对信息的持续搜索，以及所需信息与所提供信息之间的脱节，可能会导致乘客分心并增加他们的危险行为。因此，我们建议改进信息设计以减少乘客的高视觉工作量也可能减少 STF 的发生率。可能会导致乘客分心并增加他们的危险行为。因此，我们建议改进信息设计以减少乘客的高视觉工作量也可能减少 STF 的发生率。可能会导致乘客分心并增加他们的危险行为。因此，我们建议改进信息设计以减少乘客的高视觉工作量也可能减少 STF 的发生率。