The aims of this study are (1) to draw attention to the digital exclusion of vulnerable children as a systemic (socio-ecological) problem that is gaining momentum during emergencies; (2) to reflect the subjectively perceived readiness of social workers as one of the actors in the system, whose task is to contribute to the mitigation of risks arising from digital exclusion of the target group and to ensure the sustainability development of society; (3) from the position of the target group, to reflect the situation of their digital literacy and thus exclusion; and (4) to make recommendations to public policy makers and social workers to mitigate these risks and to promote sustainability. We draw on the socio-ecological model of social work which views a person in the context of their environment. The aim of the research was to analyze the use of information and communication technologies (ICTs) in social work with vulnerable children and their families and to detect system deficits contributing to digital exclusion. Based on a questionnaire survey (N = 105), interviews with representatives of the target group (N = 20), and expert interviews (N = 4), both the main shortcomings in the digital skills of employees and the needs of the target group were identified and systemic measures were proposed.

中文翻译：

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弱势儿童的数字排斥：捷克社会工作实践中可持续性问题的挑战

本研究的目的是 (1) 引起人们对弱势儿童的数字排斥作为一个系统性（社会-生态）问题的关注，该问题在紧急情况下正在获得动力；(2) 反映社会工作者作为系统参与者之一的主观感知准备情况，其任务是为减轻目标群体因数字排斥而产生的风险做出贡献，并确保社会的可持续发展；（3）从目标群体的立场，反映他们的数字素养和排斥情况；(4) 向公共政策制定者和社会工作者提出建议，以减轻这些风险并促进可持续性。我们借鉴了社会工作的社会生态模型，该模型在环境背景下看待一个人。该研究的目的是分析信息和通信技术 (ICT) 在弱势儿童及其家庭的社会工作中的使用，并检测导致数字排斥的系统缺陷。基于问卷调查（N = 105）、目标群体代表访谈（N = 20）和专家访谈（N = 4），既有员工数字技能的主要不足，也有目标群体的需求确定并提出了系统性措施。