ABSTRACT

This paper aims to explore Key Influencing Factors (KIFs) from the perspective of national ERP vendors throughout pre-implementation and during implementation of ERP projects. We conducted a mixed methods study on 10 national ERP vendors involved in government sector projects in Saudi Arabia. KIFs were identified through in-depth interviews and prioritised using a multi-criteria decision analysis method. Findings suggested a list of KIFs that are grouped into four main categories namely sponsors and leadership, IT capabilities, change management and project management. The prioritisation of the KIFs reveals the ERP capabilities and the stakeholder managers to be the most important factors.

摘要

本文旨在从国家 ERP 供应商的角度探讨在 ERP 项目实施前和实施过程中的关键影响因素 (KIF)。我们对参与沙特阿拉伯政府部门项目的 10 家国家 ERP 供应商进行了混合方法研究。通过深入访谈确定 KIF，并使用多标准决策分析方法确定其优先级。调查结果提出了一个 KIF 列表，这些列表分为四个主要类别，即发起人和领导、IT 能力、变革管理和项目管理。KIF 的优先级表明 ERP 能力和利益相关者经理是最重要的因素。