Nowadays, the Fourth Industrial Revolution has brought artificial intelligence to the forefront, and more and more intelligent robots begin to be used in the hospitality industry. In this study, the application of service humanoid robots in the hospitality industry is investigated based on Cardiff Metropolitan University EUREKA Robotics Lab’s robot as reported by Lab (in Eureka robotics lab, 2017, https://www.cardiffmet.ac.uk/technologies/Pages/EUREKA-Robotics-Lab.aspx). The research ontology of this study is post-positivism. The research philosophy of this research is phenomenology. Phenomenological studies have indicated that this phenomenon can only be truly understood and experienced through subjective immersive research directly involving researchers, and the interaction among researchers is an integral part of the research. In this study, the data are collated through case researches and experimental interviews. Finally, Some proposals for transforming the traditional hospitality industry into the direction of intelligence is summarized. In future research, a technical model combining artificial intelligence will be further developed.

如今，第四次工业革命将人工智能带到了最前沿，越来越多的智能机器人开始用于酒店业。在这项研究中，根据卡迪夫城市大学EUREKA机器人实验室的机器人（在Eureka机器人实验室，2017年，https：//www.cardiffmet.ac.uk/technologies）报告，研究了服务类人机器人在酒店业中的应用/Pages/EUREKA-Robotics-Lab.aspx）。本研究的研究本体是后实证主义。这项研究的研究哲学是现象学。现象学研究表明，只有通过直接涉及研究人员的主观沉浸式研究，才能真正理解和体验这种现象，并且研究人员之间的相互作用是该研究不可或缺的一部分。在这个研究中，数据通过案例研究和实验访谈进行整理。最后，总结了一些将传统酒店业转​​变为智能化方向的建议。在未来的研究中，将进一步发展结合人工智能的技术模型。