Under the framework of smart city, starting from the demand for urban public tourism information services, drawing on the new public service theory, customer perceived value theory, and basic information service theory, combined with previous research results, using literature analysis, questionnaire survey, and other methods, and starting from the carrier level of the public tourism information service system, this study analyzed the public tourism information services in detail. This study combed the current status quo and problems of the public tourism information service system for qualitative analysis and summed up some common shortcomings and deficiencies. Along with the results of the questionnaire, this paper analyzed the existing problems in the current public tourism information service system and identified the demands of tourists for public tourism information services. Based on this, the research puts forward the idea of constructing the public tourism information service system under the background of smart city, including the system framework, characteristics, service media and mode, operation mode, management mechanism, and other aspects. The study concluded that there is a need to construct theoretical and research models of the impact of public tourism services on the quality of destination from the perspective of smart city, to use the structural equation model for quantitative analysis, to verify the model hypothesis, and to consider that public tourism services have a significant positive impact on the behavioral and psychological responses of tourists. On the basis of combing the literature and starting from the overall situation, this study puts forward a systematic integration idea, which is of theoretical significance.

中文翻译：

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基于智慧城市的公共旅游信息服务系统建设路径与模式

在智慧城市的框架下，从对城市公共旅游信息服务的需求出发，借鉴新的公共服务理论，顾客感知价值理论和基础信息服务理论​​，结合以往的研究成果，采用文献分析，问卷调查，从公共旅游信息服务系统的载体水平出发，本研究对公共旅游信息服务进行了详细分析。本研究结合公共旅游信息服务系统的现状和存在的问题进行定性分析，总结出一些普遍存在的不足和不足。连同问卷调查的结果，本文分析了当前公共旅游信息服务系统中存在的问题，确定了游客对公共旅游信息服务的需求。在此基础上，提出了在智慧城市背景下构建公共旅游信息服务系统的构想，包括系统框架，特征，服务媒体与模式，运营模式，管理机制等方面。研究得出结论，有必要从智慧城市的角度构建公共旅游服务对目的地质量影响的理论和研究模型，使用结构方程模型进行定量分析，以验证模型假设，并考虑公共旅游服务对游客的行为和心理反应具有重大的积极影响。本研究在梳理文献的基础上，从大局出发，提出了系统的整合思想，具有理论意义。