Abstract

Supply chain management covers suppliers, manufacturers, distributors, and retailers linked by financial and information frameworks that require analysis, monitoring, and improvement of the performance regularly. This study presents a hybrid model of strategical and operational metrics to support managers through a clear and risk-free decision making process based on performance. Four methods which are Analytic Network Process (ANP), Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) and Decision-Making Trial and Evaluation Laboratory (DEMATEL) are proposed as an integrated approach. All performance metrics are taken from the latest version of Supply Chain Operations Reference (SCOR) model for standardisation. A real-world construction management example is applied as case study and results of application show that the proposed model is superior to the traditional models in terms of its improved decision quality. Cash Cycle Time, Return on Working Capital and Perfect Order Fulfilment were the most important performance metrics.

摘要

供应链管理涵盖由财务和信息框架链接的供应商、制造商、分销商和零售商，这些框架需要定期分析、监控和改进绩效。本研究提出了一种战略和运营指标的混合模型，通过基于绩效的清晰且无风险的决策过程来支持管理人员。提出了网络分析法（ANP）、与理想解相似度排序技术（TOPSIS）和决策试验与评估实验室（DEMATEL）四种方法作为一种综合方法。所有绩效指标均取自最新版本的供应链运营参考 (SCOR) 模型以实现标准化。以实际施工管理示例为案例研究，应用结果表明，该模型在提高决策质量方面优于传统模型。现金周期时间、营运资金回报和完美订单履行是最重要的绩效指标。