The COVID‐19 pandemic has dramatically affected shared resource lab (SRL) staff in‐person availability at institutions globally. This article discusses the challenges of ensuring reliable instrument performance and quality data output while facility staff and external service provider on‐site presence is severely limited. Solutions revolve around the adoption of remote monitoring and troubleshooting platforms, provision of self‐service troubleshooting resources specific to facility instruments and workflows, development of an assistance contact policy, and ensuring efficiency of limited in‐person staff time. These solutions employ software and hardware tools that are already in use or readily available in the SRL community, such as remote instrument access tools, video hosting and conferencing platforms, and ISAC shared resources. © 2020 International Society for Advancement of Cytometry

中文翻译：

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大流行期间共享资源实验室远程质量控制和仪器故障排除的解决方案

COVID-19 大流行极大地影响了全球机构的共享资源实验室 (SRL) 工作人员的现场可用性。本文讨论了在设施人员和外部服务提供商的现场存在受到严重限制的情况下确保可靠的仪器性能和质量数据输出的挑战。解决方案围绕采用远程监控和故障排除平台、提供特定于设施仪器和工作流程的自助故障排除资源、制定协助联系政策以及确保有限的现场员工时间的效率。这些解决方案采用 SRL 社区已经在使用或随时可用的软件和硬件工具，例如远程仪器访问工具、视频托管和会议平台以及 ISAC 共享资源。