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Learner satisfaction, engagement and performances in an online module: Implications for institutional e-learning policy
Education and Information Technologies ( IF 4.8 ) Pub Date : 2020-11-11 , DOI: 10.1007/s10639-020-10375-1
Yousra Banoor Rajabalee 1, 2 , Mohammad Issack Santally 1, 2
Affiliation  

There has been debates related to online and blended learning from a perspective of learner experiences in terms of student satisfaction, engagement and performances. In this paper, we analyze student feedback and report the findings of a study of the relationships between student satisfaction and their engagement in an online course with their overall performances. The module was offered online to 844 university students in the first year across different disciplines, namely Engineering, Science, Humanities, Management and Agriculture. It was assessed mainly through continuous assessments and was designed using a learning-by-doing pedagogical approach. The focus was on the acquisition of new skills and competencies, and their application in authentic mini projects throughout the module. Student feedback was coded and analyzed for 665 students both from a quantitative and qualitative perspective. The association between satisfaction and engagement was significant and positively correlated. Furthermore, there was a weak but positive significant correlation between satisfaction and engagement with their overall performances. Students were generally satisfied with the learning design philosophy, irrespective of their performance levels. Students, however, reported issues related to lack of tutor support and experiencing technical difficulties across groups. The findings raise implications for institutional e-learning policy making to improve student experiences. The factors that are important relate to the object of such policies, learning design models, student support and counseling, and learning analytics.



中文翻译:

在线模块中的学习者满意度、参与度和表现:对机构电子学习政策的影响

从学生满意度、参与度和表现方面的学习者体验的角度来看,关于在线和混合学习的争论一直存在。在本文中,我们分析了学生的反馈,并报告了一项关于学生满意度与他们对在线课程的参与度与他们的整体表现之间关系的研究结果。该模块在第一年向不同学科的 844 名大学生在线提供,包括工程、科学、人文、管理和农业。它主要通过持续评估进行评估,并使用边做边学的教学方法进行设计。重点是获得新技能和能力,以及它们在整个模块中的真实迷你项目中的应用。从定量和定性的角度对 665 名学生的学生反馈进行编码和分析。满意度和敬业度之间的关联是显着且正相关的。此外,满意度和参与度与他们的整体表现之间存在微弱但显着的正相关关系。无论他们的表现水平如何,学生都普遍对学习设计理念感到满意。然而,学生报告了与缺乏导师支持和跨组遇到技术困难有关的问题。研究结果对机构电子学习政策制定以改善学生体验提出了启示。重要的因素与此类政策的对象、学习设计模型、学生支持和咨询以及学习分析有关。

更新日期:2020-11-12
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