Background Telepresence robots used to deliver a point-of-care (POC) consultation system that may provide value to enable effective decision making by healthcare providers at care sites.

Objectives This study aimed to evaluate usability of teleconsultation robots, based on endusers' needs, that can improve acceptance in future robot applications.

Methods This is a single group postdesign study using mixed methods to assess the usability of teleconsultation robots using scenarios. To collect opinions from various departments, 15 nurses or physicians currently working at medical institutions in Korea were selected using purposive sampling. The usability evaluation was conducted on healthcare providers twice at the simulation center; the think-aloud method was used and surveys and interviews were conducted to identify problems or improvements that may arise from the use of robots in hospital settings.

Results The results showed that perceived usefulness, perceived ease of use, and satisfaction level each scored 4 points or higher out of 7 points, showing usability of midhigh level. Camera angle control and robot driving functions were the most difficult. Other basic robot user interface was shown to be relatively easy. There was no difference in usability depending on the characteristics of the evaluator. Some functions including user interface were modified based on the usability test.

Conclusion Using robots in health care institutions may support effective communication among healthcare providers, thus contributing to health care improvement.

背景 Telepresence 机器人用于提供护理点 (POC) 咨询系统，该系统可为护理地点的医疗保健提供者做出有效决策提供价值。

目标 本研究旨在根据最终用户的需求评估远程会诊机器人的可用性，以提高未来机器人应用的接受度。

方法 这是一项单组设计后研究，使用混合方法来评估使用场景的远程会诊机器人的可用性。为收集各部门的意见，有目的的抽样选取了目前在韩国医疗机构工作的 15 名护士或医生。在模拟中心对医疗保健提供者进行了两次可用性评估；使用了大声思考的方法，并进行了调查和访谈，以确定在医院环境中使用机器人可能产生的问题或改进。

结果 结果显示，感知有用性、感知易用性和满意度在7分中均得分为4分或更高，显示可用性为中高水平。相机角度控制和机器人驾驶功能是最困难的。其他基本的机器人用户界面被证明相对容易。根据评估者的特征，可用性没有差异。根据可用性测试修改了包括用户界面在内的一些功能。

结论 在医疗机构中使用机器人可以支持医疗保健提供者之间的有效沟通，从而有助于改善医疗保健。