Abstract

The Port Community System is a type of digital platform that offers several benefits and improvements to the operations and supply chain of an increasing number of ports worldwide. However, prior literature does not explain in detail how these various types of benefits and business process improvements spread within a port and are obtained by its main groups of stakeholders (agents, terminal operators, and so on). The article fills this literature gap by analysing the distribution of benefits and improvements among the main types of port actors in Rotterdam (the Netherlands) after the introduction of the ‘Portbase’ platform. The results show that PCS effectively improves port stakeholders’ business processes only if the platform is the core element of a port digital transformation strategy, and if it offers a large portfolio of smart IT solutions that (a) directly improve the system quality, information quality and service quality, and (b) are properly targeted for the business processes that are carried out by the different groups of port stakeholders.

摘要

港口社区系统是一种数字平台，可为全球越来越多的港口的运营和供应链提供多项优势和改进。然而，先前的文献没有详细解释这些不同类型的利益和业务流程改进如何在港口内传播，以及如何由其主要利益相关者群体（代理、码头运营商等）获得。本文通过分析引入“Portbase”平台后鹿特丹（荷兰）主要港口参与者之间的利益分配和改进，填补了这一文献空白。结果表明，只有当平台是港口数字化转型战略的核心要素时，PCS才能有效改善港口利益相关者的业务流程，