The purpose of the study was to develop a scale to determine the level of passenger satisfaction in relation to public transportation. In the process of developing the scale, the draft scale was initially sent to field experts to gain their feedback. Based on this feedback, the content validity ratio for each item was calculated. The minimum value for the content validity ratio was set as 0.80 and any items with a ratio under 0.80 were deleted. A 27-item prototype form was sent to 400 participants through Google Form, and data were obtained from 315 participants who filled out the prototype form. Using exploratory factor analysis (EFA) a construct was obtained with 22 items and four factors: “Technical Satisfaction,”“Service Satisfaction,”“Comfort Satisfaction,” and “Cleanliness Satisfaction.” The relationships among the four sub-dimensions were tested and significant positive relationships were found. The EFA results were confirmed via confirmatory factor analysis. The Cronbach’s alpha value of the scale was found to be 0.88. As a result, the passenger satisfaction scale for public transportation was demonstrated to be ready for use.

该研究的目的是建立一个量表，以确定与公共交通有关的乘客满意度水平。在制定量表的过程中，量表草案最初被发送给了现场专家以获取他们的反馈。根据该反馈，计算出每个项目的内容有效率。内容有效率的最小值设置为0.80，并且删除比率低于0.80的所有项目。通过Google表单将27项原型表格发送给了400位参与者，并从315位填写原型表格的参与者那里获得了数据。使用探索性因素分析（EFA），获得了包含22个项目和四个因素的构建体：“技术满意度”，“服务满意度”，“舒适度满意度”和“清洁度满意度”。”测试了四个子维度之间的关系，并发现了显着的正向关系。EFA结果通过验证性因子分析得到证实。量表的Cronbach的alpha值为0.88。结果，证明了公共交通的乘客满意度量表已准备就绪。