ABSTRACT

The effective utilisation of organisational knowledge may promote organisational success as knowledge is one of an organisation’s most important assets. However, existing literature tends to focus on understanding knowledge sharing behaviour within organisational contexts, where knowledge hiding, a related but distinct phenomenon, has been relatively under-researched. The current study integrates social exchange theory and the theory of interpersonal behaviour to systematically examine knowledge hiding behaviour in knowledge-based companies in Malaysia. A survey with 207 participants was conducted to test the direct effects of nine predictors and the moderating role of market culture on the effects on knowledge hiding dimensions (evasive hiding, playing dumb, and rationalised hiding). Overall, the findings showed that the effects differed across the three dimensions of the phenomenon. Knowledge complexity was found to have significant positive influences on all dimensions, while perceived reciprocal benefits, cognition-based trust, and task-relatedness did not affect knowledge hiding. The other predictors (perceived loss of knowledge power, perceived losing face, perceived organisational incentives, affective-based trust, and self-efficacy) had different impacts on different dimensions of knowledge hiding. Market culture played an important moderating role in employees’ decisions about hiding knowledge. Theoretical and managerial implications and future research directions were formulated based on these findings.

摘要

有效利用组织知识可以促进组织成功，因为知识是组织最重要的资产之一。然而，现有文献往往侧重于理解组织环境中的知识共享行为，其中知识隐藏是一种相关但独特的现象，研究相对不足。目前的研究将社会交换理论和人际行为理论相结合，系统地研究马来西亚知识型公司的知识隐藏行为。对 207 名参与者进行了一项调查，以测试九个预测变量的直接影响以及市场文化对知识隐藏维度（回避隐藏、装傻和合理化隐藏）影响的调节作用。总体，调查结果表明，这种现象的三个方面的影响不同。发现知识复杂性对所有维度都有显着的积极影响，而感知互惠利益、基于认知的信任和任务相关性不影响知识隐藏。其他预测因素（感知知识权力丧失、感知丢脸、感知组织激励、基于情感的信任和自我效能）对知识隐藏的不同维度有不同的影响。市场文化在员工隐藏知识的决策中起到了重要的调节作用。基于这些发现制定了理论和管理意义以及未来的研究方向。发现知识复杂性对所有维度都有显着的积极影响，而感知互惠利益、基于认知的信任和任务相关性不影响知识隐藏。其他预测因素（感知知识权力丧失、感知丢脸、感知组织激励、基于情感的信任和自我效能）对知识隐藏的不同维度有不同的影响。市场文化在员工隐藏知识的决策中起到了重要的调节作用。基于这些发现制定了理论和管理意义以及未来的研究方向。发现知识复杂性对所有维度都有显着的积极影响，而感知互惠利益、基于认知的信任和任务相关性不影响知识隐藏。其他预测因素（感知知识权力丧失、感知丢脸、感知组织激励、基于情感的信任和自我效能）对知识隐藏的不同维度有不同的影响。市场文化在员工隐藏知识的决策中起到了重要的调节作用。基于这些发现制定了理论和管理意义以及未来的研究方向。知觉组织激励、基于情感的信任和自我效能）对知识隐藏的不同维度有不同的影响。市场文化在员工隐藏知识的决策中起到了重要的调节作用。基于这些发现制定了理论和管理意义以及未来的研究方向。知觉组织激励、基于情感的信任和自我效能）对知识隐藏的不同维度有不同的影响。市场文化在员工隐藏知识的决策中起到了重要的调节作用。基于这些发现制定了理论和管理意义以及未来的研究方向。