In recent years, power outages at airports caused total collapses of terminal operations at the affected airports. These incidents have shown that existing emergency power systems were not sufficient to maintain airport operation. To mitigate the consequences of power outages, it is necessary to improve the management of available resources. Therefore, we investigate the possibility to save resources associated to passenger handling processes before departure. For this purpose, we create a simulation model of a generic medium-sized commercial airport. Several simulations with a varying number of service stations at check-in, security and passport control are carried out. Subsequently, we analyze the number of passengers who do not reach their flight due to increased waiting times at the passenger handling services. The simulations show that a reduction in resources at check-in counters and passport control initially has no effect on the number of passengers who do not reach their flight. The security control represents a bottleneck in passenger handling. In view of a break-even seat load factor the simulation results show, that a reduction of resources at the check-in below 16 counters, at the security check below 21 and at the passport control below 3 service stations should be avoided. Therefore, the developed methodology is able to provide airport operators with decision support during system failures, as to which and how many service stations can be dispensed within the sub-processes of passenger handling without interrupting flight operations.

中文翻译：

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在系统故障（例如停电）期间优化机场旅客服务的资源需求

近年来，机场停电导致受影响机场的航站楼运营完全崩溃。这些事件表明，现有的应急电源系统不足以维持机场运行。为了减轻停电的后果，有必要改进对可用资源的管理。因此，我们调查了在出发前节省与乘客处理流程相关的资源的可能性。为此，我们创建了一个通用的中型商业机场的仿真模型。在办理登机手续，保安和护照控制时，使用不同数量的服务站进行了一些模拟。随后，我们分析了由于增加的乘客处理服务等待时间而无法到达航班的乘客数量。模拟表明，登机柜台和护照检查的资源减少最初对未到达航班的乘客数量没有影响。安全控制代表着旅客处理的瓶颈。考虑到收支平衡点的载客率，模拟结果表明，应避免在16个柜台以下的登机手续，在21以下的安全检查以及在3个服务站以下的护照检查处减少资源。因此，所开发的方法能够在系统故障期间为机场运营商提供决策支持，以便在不中断航班运营的情况下，在乘客处理的子过程中分配哪些服务站和多少服务站。