In recent years Human-Robot Collaboration (HRC) has become a strategic research field, considering the emergent need for common collaborative execution of manufacturing tasks, shared between humans and robots within the modern factories. However, the majority of the research focuses on the technological aspects and enabling technologies, mainly directing to the robotic side, and usually neglecting the human factors. This work deals with including the needs of the humans interacting with robots in the design in human-robot interaction (HRI). In particular, the paper proposes a user experience (UX)-oriented structured method to investigate the human-robot dialogue to map the interaction with robots during the execution of shared tasks, and to finally elicit the requirements for the design of valuable HRI. The research adopted the proposed method to an industrial case focused on assembly operations supported by collaborative robots and AGVs (Automated Guided Vehicles). A multidisciplinary team was created to map the HRI for the specific case with the final aim to define the requirements for the design of the system interfaces. The novelty of the proposed approach is the inclusion of typically interaction design tools focusing in the analysis of the UX into the design of the system components, without merely focusing on the technological issues. Experimental results highlighted the validity of the proposed method to identify the interaction needs and to drive the interface design.

近年来，考虑到对现代工厂中人与机器人之间共享的制造任务的共同协作执行的迫切需求，人机协作（HRC）已成为一个战略研究领域。但是，大多数研究都集中在技术方面和支持技术上，主要是针对机器人方面，通常会忽略人为因素。这项工作涉及在人机交互（HRI）中将人与机器人交互的需求纳入设计中。特别是，本文提出了一种面向用户体验（UX）的结构化方法，以研究人机对话，以在执行共享任务期间映射与机器人的交互，并最终提出有价值的HRI设计要求。该研究在工业案例中采用了建议的方法，该案例专注于由协作机器人和AGV（自动导引车）支持的装配操作。创建了一个多学科团队来为特定情况映射HRI，最终目的是定义系统接口设计的要求。所提出的方法的新颖性在于将典型的交互设计工具包含在系统组件的设计中，而这些交互设计工具侧重于对UX的分析，而不仅仅是关注技术问题。实验结果突出了所提出方法的有效性，该方法可识别交互需求并驱动界面设计。创建了一个多学科团队来为特定情况映射HRI，最终目的是定义系统接口设计的要求。所提出的方法的新颖性在于将典型的交互设计工具包含在系统组件的设计中，而这些交互设计工具侧重于对UX的分析，而不仅仅是关注技术问题。实验结果突出了所提出方法的有效性，该方法可识别交互需求并驱动界面设计。创建了一个多学科团队来为特定情况映射HRI，最终目的是定义系统接口设计的要求。所提出的方法的新颖性在于将典型的交互设计工具包含在系统组件的设计中，而这些交互设计工具侧重于对UX的分析，而不仅仅是关注技术问题。实验结果突出了所提出方法的有效性，该方法可识别交互需求并驱动界面设计。