Systems Thinking Approach to Implementing Kanban: A case study,Journal of Software: Evolution and Process

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Systems Thinking Approach to Implementing Kanban: A case study
Journal of Software: Evolution and Process ( IF 1.7 ) Pub Date : 2020-10-05 , DOI: 10.1002/smr.2322
Mali Senapathi ₁ , Meghann L. Drury‐Grogan ₂

Affiliation

Against the backdrop of the growing adoption of Kanban in a variety of software development domains, this paper reports on how a Systems Thinking approach was used to implement Kanban within a business unit of a government organization. Based on an in‐depth case study in the development organization, we describe how Kanban practices such as visualization, manage flow, classes of service, and board design were implemented. Stages in the double diamond design thinking process of exploring an issue more widely (divergent thinking) and then taking focused action (convergent thinking) were incorporated to adapt Kanban practices such as board design. Positive experiences included improved visibility, improved collaboration, and improvements in lead time. Challenges included lack of team buy‐in, setting work‐in‐progress limits, and short‐term Kanban coach. We present the key lessons learned and offer practical recommendations on how teams can better produce knowledge work in today's fast‐paced dynamic business environment.

中文翻译：

实施看板的系统思维方法：一个案例研究

在各种软件开发领域中越来越多地采用看板的背景下，本文报告了如何使用系统思维方法在政府组织的业务部门中实施看板。基于开发组织中的深入案例研究，我们描述了如何实施看板实践（例如可视化，管理流程，服务等级和董事会设计）。双重钻石设计思维过程中的阶段包括更广泛地探讨问题（分歧思维），然后采取有针对性的行动（收敛思维），以适应看板实践（例如电路板设计）。积极的经验包括提高知名度，改善协作和缩短交货时间。挑战包括缺乏团队支持，设定在制品限制，和短期看板教练。我们将介绍主要的经验教训，并提供有关团队如何在当今快速变化的动态业务环境中更好地产生知识工作的实用建议。

更新日期：2020-10-05

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