ABSTRACT

The global information and communication technologies (ICT) industry considers the Internet of Things (IoT) to be a promising and innovative area for development. The IoT concept encompasses both traditional products and services as well as new services. However, there is always user resistance whenever new products or innovative services are introduced in the market, and only a few studies have considered the concept of user resistance in understanding users' perspectives toward IoT environments. Thus, this study employed the concept of user resistance behaviour to explain the continual usage intention of IoT services. The results, using structural equation modelling with an integrated research model, confirm the roles of perceived benefits, risk, and three external factors – privacy concerns, trust, and ease of use – in influencing the intention to use IoT services or products. Moreover, the relationships between intention, resistance attitude, perceived benefits, and risk were also investigated. The findings can provide a foundation for using user resistance behaviour to explain the future of IoT-based services.

摘要

全球信息和通信技术 (ICT) 行业认为物联网 (IoT) 是一个充满希望和创新的发展领域。物联网概念既包括传统产品和服务，也包括新服务。然而，每当市场推出新产品或创新服务时，总会有用户抵制，只有少数研究考虑了用户抵制的概念，以了解用户对物联网环境的看法。因此，本研究采用用户抗拒行为的概念来解释物联网服务的持续使用意图。结果，使用带有综合研究模型的结构方程模型，确认了感知利益、风险和三个外部因素——隐私问题、信任、和易用性——影响使用物联网服务或产品的意图。此外，还研究了意图、抵抗态度、感知利益和风险之间的关系。这些发现可以为使用用户抵制行为来解释基于物联网的服务的未来提供基础。