The internet era in general, and information technology in particular, have enabled synthesis between different types of information systems across a company's divisions in ways that were previously impossible. EBA software is usually measured as a single construct, whereas this study has deconstructed the term, EBA software, to provide a comprehensive understanding of its roles from a theoretical perspective and the impact on operational excellence and collaboration between EBA software-enabled departments offers. This paper intends to investigate the roles of electronic business application software from three dimensions and explore if these dimensions affect collaboration between departments and operational excellence. An online survey was performed using Google forms to gather information from the fast-food restaurant sector, with SEM being performed to examine the study's structural and measurement model. The study results show that while some EBA software dimensions positively influenced operational excellence, some did not. The results also confirm that certain dimensions of EBA software have a significant effect on department collaboration. The hypothesis of the mediating impact of department collaboration using sustainable software on operational excellence was accepted. The study offers recommendations and suggestions for supervisors and managers in the fast-food sector in Jordan in terms of being potentially beneficial in implementing efficient and effective electronic business application software to attain operational excellence and sustain it. The study also suggests that applying sustainable software that has a beneficial impact on companies' achievements. This paper is recognized as the first to study the Jordanian e-business fast-food restaurant sector, which has witnessed an accelerated increase in investment in e-business solutions to support the processes of a company itself as well as its suppliers and partners. This research presents a valid and reliable measurement scale adjusted for the Jordanian fast-food restaurant sector. Furthermore, the significant impact that EBA software has on department collaboration relating to operational excellence adds to the various information offered by the more exhaustive research field of e-business.

总体而言，互联网时代，尤其是信息技术时代，已经使公司各部门的不同类型的信息系统之间的合成成为可能，而这种方式以前是不可能的。EBA软件通常以单一结构进行衡量，而本研究对EBA软件一词进行了解构，以从理论角度全面了解其作用，以及对EBA软件支持部门之间的卓越运营和协作的影响。本文旨在从三个维度研究电子商务应用软件的作用，并探讨这些维度是否影响部门之间的协作和卓越运营。使用Google表单进行了在线调查，以收集来自快餐店行业的信息，进行SEM检查研究的结构和测量模型。研究结果表明，尽管某些EBA软件尺寸对卓越的运营产生了积极的影响，但某些没有。结果还证实，EBA软件的某些尺寸对部门协作具有重大影响。使用可持续软件的部门协作对卓越运营的中介影响的假设被接受。该研究为约旦快餐业的主管和管理人员提供了建议和建议，因为它们可能有益于实施高效的电子商务应用软件，以实现卓越运营并持续下去。该研究还表明，应用对公司的业务产生有益影响的可持续软件 成就。本文被认为是第一个研究约旦电子商务快餐店行业的文件，该行业见证了对电子商务解决方案投资的加速增长，以支持公司自身及其供应商和合作伙伴的流程。这项研究提出了针对约旦快餐店行业调整的有效和可靠的衡量标准。此外，EBA软件对与卓越运营有关的部门协作产生的重大影响增加了电子商务研究领域更为详尽的信息。该公司目睹了对电子商务解决方案投资的加速增长，以支持公司自身及其供应商和合作伙伴的流程。这项研究提出了针对约旦快餐店行业调整的有效和可靠的衡量标准。此外，EBA软件对与卓越运营有关的部门协作产生的重大影响增加了电子商务研究领域更为详尽的信息。该公司目睹了对电子商务解决方案投资的加速增长，以支持公司自身及其供应商和合作伙伴的流程。这项研究提出了针对约旦快餐店行业调整的有效和可靠的衡量标准。此外，EBA软件对与卓越运营有关的部门协作产生的重大影响增加了电子商务研究领域更为详尽的信息。