Companies are seeking more and more to offer customized goods and services to customers to be able to satisfy their needs. Several methods emerged to fulfill the needs of customization without affecting the performance of the company. Modularity has been considered as an effective method to address the challenges regarding variety management in the product and service domain. It has been addressed in the product domain but rarely in the service domain. This paper aims to provide a method to modularize a service-oriented system that consists of products and services. The method uses a set of modularization criteria and clustering techniques to form service-oriented system modules (product and/or service modules). The output of the clustering process is evaluated using indicators to provide decision-makers with insights into potentially preferred clustering alternatives. A test case is presented in order to show the applicability of the method.

公司越来越寻求为客户提供定制商品和服务，以满足他们的需求。出现了几种满足定制需求而又不影响公司绩效的方法。模块化被认为是解决产品和服务领域中与品种管理有关的挑战的有效方法。它已在产品领域解决，但在服务领域很少解决。本文旨在提供一种将包含产品和服务的面向服务的系统模块化的方法。该方法使用一组模块化标准和集群技术来形成面向服务的系统模块（产品和/或服务模块）。使用指标评估聚类过程的输出，从而为决策者提供有关潜在首选聚类替代方案的见解。为了说明该方法的适用性，提出了一个测试案例。