The COVID-19 pandemic has been accompanied on social media by an explosion of information disorders such as inaccurate, misleading and irrelevant information. Countermeasures adopted thus far to curb these informational disorders have had limited success because these did not account for the diversity of informational contexts on social media, focusing instead almost exclusively on curating the factual content of user’s posts. However, content-focused measures do not address the primary causes of the infodemic itself, namely the user’s need to post content as a way of making sense of the situation and for gathering reactions of consensus from friends. This paper describes three types of informational context—weak epistemic, strong normative and strong emotional—which have not yet been taken into account by current measures to curb down the informational disorders. I show how these contexts are related to the infodemic and I propose measures for dealing with them for future global crisis situations.

中文翻译：

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社交媒体信息的三个上下文维度：从 COVID-19 信息流行病中吸取的教训。

伴随 COVID-19 大流行而来的是社交媒体上信息混乱的爆炸式增长，例如不准确、误导和不相关的信息。迄今为止，为遏制这些信息混乱而采取的对策收效甚微，因为这些措施并未考虑到社交媒体上信息背景的多样性，而是几乎完全专注于策划用户帖子的事实内容。然而，以内容为中心的措施并没有解决信息流行病本身的主要原因，即用户需要发布内容来了解​​情况并收集朋友的一致反应。本文描述了三种类型的信息上下文——弱认知、强烈的规范性和强烈的情感——目前遏制信息障碍的措施尚未考虑到这一点。我展示了这些背景如何与信息流行病相关，并提出了应对未来全球危机情况的措施。